Ampronix Product Warranty Policy
Who is covered?
This warranty is granted to end users owning an Ampronix manufactured product purchased directly from Ampronix or from one of Ampronix’s authorized dealers.
What is covered / For how long?
Ampronix warrants that its products, when delivered in new condition, in original packaging, sold directly or through an authorized dealer and used in normal conditions, is free from any defects in manufacturing, materials and workmanship. The Warranty shall only apply if preventive maintenance actions when applicable as described in the technical documentation have been completed. Warranty starts on the shipment date of products.
The warranty period and warranty entitlements are stated in the warranty outline below.
Any third-party product or any part thereof which Ampronix merely resells with its products or services is subject to the original manufacturer's warranty unless specified otherwise.
What is not covered?
This warranty does not cover defects resulting from improper or unreasonable use or maintenance, or failure to follow operating instructions as mentioned in the instructions for use.
This warranty does not cover defects resulting from accident, unauthorized alteration or modification of the original condition, or product being connected to or used in combination with other equipment, products or systems (hardware and/or software) not compatible with the product or not respecting the installation requirements as defined in the installation manual or user manual (such as high temperatures, humidity, dust, power surges or incorrect voltage supply). The warranty does not cover cosmetic damages (scratches, dents, cracks), which have not been claimed within 5 business days of the delivery of the goods.
In no event shall Ampronix be liable for any defects, failures, loss of or damage caused by or resulting from wear and tear, any external cause or event out of Ampronix’s control, use or operation of the product prior to acceptance, any act or negligence of customer or any third party, or any phenomena inherent to the technology used such as image retention, burn-in, vibrations, etc.
The warranty is void if serial numbers, warning labels or original seals are removed, changed or tampered with.
What we will do:
During the warranty period, Ampronix will, at its sole discretion, repair, or replace (using new or refurbished replacement parts) any defect within a reasonable period of time and will replace at no cost, if an issue is found. The replaced product, parts and/or components shall become the property of Ampronix and shall, at our request, be returned to Ampronix, otherwise invoiced.
What we will not do:
Pay shipping, insurance or transportation charges from you to us (Ampronix’s own service center), or pay any import fees, duties and taxes.
What you must do to obtain the standard warranty service:
Return the product or part using the following procedures:
Contact your Ampronix authorized dealer or Ampronix dedicated representative in your country/region visit www.Ampronix.com/contact to submit a service/repair inquiry.
Label and ship the product to the address provided by Ampronix in your country/region. You shall pack the products correctly in the original packaging so as to protect them from transport damage. Any damaged products will be refused.
Place the necessary return material authorization number (RMA number) prominently on the outside of the box. Shipments not bearing RMA numbers will be delayed.
It is the responsibility of the end-user to make every effort in removing patient data prior to shipping to Ampronix. Please ensure that a backup of any customized data or configurations is made prior to returning the product for repair/replacement. During the repair or replacement process, products are set to their original configurations and all customized data and configurations will be lost.
Other conditions:
- Decontamination
If a Product is used in an area where it is exposed to contagions requiring decontamination, Buyer warrants that it shall, at its own cost, properly decontaminate the defective Product prior to returning it to Seller. In no event shall Seller be liable for any defects, failures, loss or damage to the Product as a result of the decontamination process.
Buyer is liable for any damage to Seller or Seller’s property caused by the return of a contaminated or improperly decontaminated Product, and shall hold Seller harmless and indemnify Seller from and against any damages, losses and expenses arising from the return of a contaminated Product or the failed or improper decontamination of a Product.
- Service Charges/Repairs
Seller reserves the right to charge for all repairs not covered by the warranty. All replacements may be new, like new or refurbished, and compatible with the revision level of the product.
All repair work will be quoted; PO’s, Credit Cards, and/or Wire Transfers for payment must be made before Ampronix will perform any repair work. Buyer shall respond to the quotation sent out by Seller within ten (10) business days. In the event that (i) no response is received within ten (10) business days, a storage fee equivalent of $100 USD shall be charged by Seller for each week the defective Product is stored at Seller’s repair facility; or (ii) no response is received within twenty (20) business days. Contact will be notified by last known method. Seller will return the defective Product to Buyer unrepaired, in which case Seller will not be liable for any defects, failures, loss of or any damage to the Product on its return.
- No Fault Found
If the product is determined to “not be defective” after an evaluation by Ampronix, the Buyer will be informed immediately. The cost of packing, transport, insurance related to shipping the product and all costs related to the evaluation may be invoiced to the Buyer.
The remedies specified in this warranty document shall constitute customer's sole and exclusive remedy and Ampronix's sole and exclusive liability for Ampronix’s breach of the warranty hereunder.
Ampronix Manufactured Products & Warranty Timeline:
DVMAXX Medical Recorders – 1 Year Warranty
Hybridpixx Cath Lab / EP Monitor – 1 Year Warranty
Laplinxx - 1 Year Warranty
Lumimaxx Multi Modality Monitors - 1 Year Warranty
OEC Upgrade Kit -1 Year Warranty
Medvix Surgical Displays - 1 Year Warranty
Modalixx Multi Modality Monitors - 1 Year Warranty
Scanmaxx Medical Video Converters - 1 Year Warranty
Versapaxx - 1 Year Warranty