Frequently Asked Questions

View our frequently asked questions


1.  What forms of payment do you accept? 

- Domestic payments can be made with all major Credit Cards, Checks, Wire Transfers, and Net-Terms upon approval.

- International payments can be made through Wire Transfers. 




2.  What shipping methods do you use? 

All standard shipping methods are used such as FedEx, UPS, and DHL




3.  What is your return policy?

Most items offered come with a 30 day return policy subject to a 25% restocking fee, however there are a few exceptions which will be clarified by your sales representative.




4.  What is your warranty policy? 

All products have a minimum warranty of one (1) year, if you purchase an item with a longer warranty you will be informed by your sales representative. Instances of damage due to accidents, shipping, misuse, or negligence are exempt from coverage. If a product must be returned or exchanged this can be done up to 3 days after the date it is received. For more information, including a full description of our warranty, please contact your Ampronix service representative at




5.  What is your shipping policy?  

We offer same-day shipping, while advanced exchanges range from 24 to 72 hours.




6.  How can I set up an account with you? 

First time customers may refer to the ‘Contact Us’ option on the bottom of the webpage, or email any inquiries to

- Returning customers can send an application by directly contacting their account manager.




7.  What is the status of my RMA/Service? 

Please contact your Ampronix service representative directly for repair status. 




8.  What is the status of my PO/Order? 

To track the status of your order, customers can use the provided link at the bottom of the webpage labeled ‘Tracking Information,’ or directly through your assigned account manager.